Customer satisfaction 2

I managed to get a customer satisfaction survey on my train in this morning. So my paranoia was unjustified and SouthEastern are not watching me, unless they read my blog and realised I was on to them. I will keep my eye on any of the SouthEastern Stasi (revenue enforcement officers to give them their official name) who watch me for too long. If I disappear on the way to work would someone please come looking for me.

Anyway I had these 4 sheets of A4 stapled together in front of me. This is it I am going to tell you MoFo's what I really think of you!. A quick flit through revealed that there was nowhere to leave other comments it was just a multiple choice. I rummaged through my bag for a pen and began. I only had a blue pen with me not very subversive, so I am now packing a red pen in my bag just in case I get another survey, I will show you!.

The usual of little relevance questions followed "blah blah train cleanliness" blah helpfulness of staff, how safe do you feel" etc. But there was this gem which had me laughing at SouthEastern's delusional state. "Thinking of any journeys where there has been disruption. How do you feel SouthEastern solved the problem. " they had the usual options "very well" "not very" etc but these best option was. "No disruptions encountered" are you friggin joking is this option for people travelling for the first time without their mum for one stop on a off peak train, that's the only way you might travel on SouthEastern without any disruption.

Nick.

Tuesdays

So after yesterdays train sit-in just outside London Bridge. I thought today would be fine, but no.
We got to London bridge 10 minutes late, well I say got to, not actually at the station itself just outside. Waiting for another 5 minutes before getting to the station.
The conductor told us that we "were delayed due to catching multiple points of congestion on the inbound journey" what kind of double speak crap is that. We got stuck behind a slower train that's it nothing special.
In fact I would prefer it if the conductor spoke like the company feels. You know in a really slow single tone voice "we are delayed as its all shit" "but what you going to do we have you by the short and curlys" Southeastern fail again.

Another feather in the cap of crap southeastern.

So I am only updating this blog when southeastern make me late. Its midweek and this is my second entry. Not even 50% of my journeys have been successful.
You better pull it out of the bag for the second part of the week southeastern.
We were delayed today due to a slower train in front of us, so that I can understand a bit I suppose its not like it can pull over and let us pass.
But to add insult to injury, when we get to Ashford the train sits outside the station for 10 minutes waiting. I can see my home let me off please….
When you look around you can see the other commuters dying a little when you look into their eyes. So I think I might start keeping a time log of how much longer I spend on the train compared to the southeastern timetable which I think is really a work of fiction by Terry Pratchett.

Already

so on day one of my blog southeastern have done it again.
The earlier train that I do not usually get unless I run to the station, has been cancelled. I had a bonus because I didn't run today.
But it means the train is already packed and we haven't called at London Bridge yet.
Just another well done for a terrible service southeastern