Power of attraction

So last night I saw the power of attraction in work. Andy my train buddy and me were stuck in London trying to get home when all the trains were cancelled from Cannon Street. At Cannon Street I knew things were going to go bad when I got close to the station its was very crowded on the streets and there were flashing blues lights of two police cars sitting outside.
No one was being allowed inside the station people were starting to spill out onto the street, there was a lonely guard standing there telling people they were not coming in. No other info as to why all the trains were cancelled the boards had no info just a single train that was classed as on time even though it was 10 minutes past when it should have arrived. I think the coppers were there to stop it kicking off.
I still haven’t found out what happened! Anyone got any ideas, was it because the builders from the commonwealth games have taken over running the railway? I think it might do a better job than the muppets who run it now.
So we took a trip on the hell express or underground as its known, which didn’t go smoothly first tube was a circle line until we got on it then it changed to going to Barking only. Jump off wait for next etc. Andy was grumbling with me by this point about how crap it all is etc. We finally got to St Pancras went into the MS shop there to get a beer to take on the train. The guard would not let us on the train with our ticket he told us we need to get an upgrade Buggers. No free travel just because the service is useless. I bet you are wondering where the power of attraction is coming in well, Andy was muttering about how crap everything is. At this point he opened his can of beer and it was off Nightmare!!! Now if he could just attract the lottery numbers as well as he attracted the crap beer he would be onto a winner.

Nick.

Customer satisfaction 2

I managed to get a customer satisfaction survey on my train in this morning. So my paranoia was unjustified and SouthEastern are not watching me, unless they read my blog and realised I was on to them. I will keep my eye on any of the SouthEastern Stasi (revenue enforcement officers to give them their official name) who watch me for too long. If I disappear on the way to work would someone please come looking for me.

Anyway I had these 4 sheets of A4 stapled together in front of me. This is it I am going to tell you MoFo's what I really think of you!. A quick flit through revealed that there was nowhere to leave other comments it was just a multiple choice. I rummaged through my bag for a pen and began. I only had a blue pen with me not very subversive, so I am now packing a red pen in my bag just in case I get another survey, I will show you!.

The usual of little relevance questions followed "blah blah train cleanliness" blah helpfulness of staff, how safe do you feel" etc. But there was this gem which had me laughing at SouthEastern's delusional state. "Thinking of any journeys where there has been disruption. How do you feel SouthEastern solved the problem. " they had the usual options "very well" "not very" etc but these best option was. "No disruptions encountered" are you friggin joking is this option for people travelling for the first time without their mum for one stop on a off peak train, that's the only way you might travel on SouthEastern without any disruption.

Nick.

Customer Satisfaction

I don't know if I am paranoid or Southeastern are just watching me, or some other higher government agency that reports on people who cause and spread the word of dissatisfaction, But yesterday when I was working from home those buggers at Southeastern came round with a customer satisfaction survey.

My travel buddy Andy was on the rain and had a big red pen to write down his dissatisfaction about the cost, the time keeping and (so bad they are worth repeating) the cost and time keeping.
I am upset that I didn't get my chance to vent on one of their papers. So I thought they are a progressive company they will have an online version on the web site. Will they foock...

But I did find this little gem of info on the site.
On Wednesday 15 September 2060 services were scheduled to operate of which 2040 ran.
We aim to run all our trains on time, however there are times when this isn't possible. On this day 96% of services ran within 5 minutes of schedule.

So when they are creating the statistics they don't massage the figures much but they also do not include the cancelled trains in the on time statistics. Worthy of a government poll those figures are.