Last night I got to Cannon street and guess what all the trains into Kent were cancelled. Any announcements no any idea when they will be moving again. Nope that would be remotely useful to the hot and sweaty commuters. I gave up turned round and went down into the depths of hell (or the London underground as it’s known). The Tube was free as the rail service was all cocked up. So me and my intrepid travel buddy Andy made our way to St Pancras for the HS1.
When we got there we demanded a free upgrade as we bought a ticket of southeastern to get us home and again they were failing to do so. Why should we have to shell out £5 for their incompetence? The poor lady selling the tickets said we cannot do that we are not allowed. “That’s not good enough” was Andy’s response. “I can get the manager you can talk to him”. The call went out for Tony Ellis the train line manager at St Pancras and guess what he was not there. He chose the time when angry commuters were turning up at the station to go off and see how things were running at Stratford station. His job is to support the passengers and staff. How can he possibly do that if he is not there?
You'll get a response from Southeastern. It'll take 10 days. It'll mention delay repay and it'll say 'how sorry' they are for your delayed journey and it'll blame the franchise for the HS1 fares.
ReplyDeleteOh and most managers do 8am to 4pm so aren't around during the morning or evening rush hours - class or what?
Londonist seem to be in total agreement with you http://londonist.com/2011/06/southeastern-trains-%E2%80%93-london-assembly-calls-for-answers.php
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