What the Delay repay means to us.

This is a mail sent to Roger Gale from Mike Gibson from Southeastern to outline what the Delay Repay compensation means to us poor sods who use the rail to get to work.
You will notice that they hope to have it up and running by summer, I will not hold my breath waiting for it to happen. Also I bet it when it happens, us poor plebs who use the service wont be told. It will just slip through quietly.  I plan to use it every time I can as i hope every one will.


Delay – Repay” compensation
Following the announcement last week that Southeastern was to introduce a “delay – repay” compensation scheme, you may have been approached by local rail users asking if the scheme applied to train cancellations. I accordingly thought that a short note outlining how the scheme works might be helpful in dealing with any constituency enquiries.

• The scheme is based on the principle of compensating passengers for a delay in the journey to their final destination of 30 minutes or more. A delay of 30 minutes or more will entitle the passenger to 50% of the single fare, a delay of one hour or more, to 100% of the single fare. So assuming the passenger’s train is cancelled and the next service to their final destination is not for 30 minutes then compensation would apply.

• However should there be another train to that destination, say, 10 or 15 minutes later, and the delay was below 30 minutes, then it would not.

• In the event of a cancellation leading to a missed connection, then again, assuming the delay in arriving at the final destination is 30 minutes or more, then compensation would also apply.

• The deciding factor for compensation is a delay of 30 minutes or more in the journey to the passenger’s final destination.

Introducing the scheme requires amendments to our Passengers’ Charter and we are statutorily required to consult with Passenger Focus and London TravelWatch before doing so. Discussions are currently underway and we expect to have the scheme up and running by the summer.